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The Challenges facing the Australian Aged Care Sector

The Aged Care Sector in Australia is a difficult industry to navigate – it is faced with numerous challenges and has done so for decades. From government reforms over the last decade, to changes in expectations by consumers and staffing issues; never before has a...

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How to protect the profitability of the aged care sector

In Australia, aged care sector expenditure is projected to grow from $18.6B in 2017/2018 to $23.6B by 2021/2022. So, other than increased government funding, how can providers become more efficient and therefore more profitable, without compromising the quality of...

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How tech is helping in the fight against Covid-19

How tech is helping in the fight against Covid-19 From AI, to 3D printing, wearable tech and connectivity – the fight is on! The tech industry is known for its ability to quickly scale, adjust and pivot focus – it’s what we do. And during the days of the fight against...

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Social cohesion is the antidote to social isolation

A sense of connectedness to local communities, and of belonging to others, is an important antidote to loneliness for many older people. 7 By 2050 there will be more people over 60 than there will be children in the world.1  Due to medical advances and improvements in...

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Where does the customer experience start?

The Royal Commission into Aged Care Quality and Safety has had to do the difficult work of investigating the short comings of the sector. While this has been difficult for many, we now have a mandate to address those shortcomings with new and innovative solutions to...

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Focus on teamwork

Across community services, any leader, manager or team member who's company excels, understands the value of the customer experience and with it the relationship between the customer experience and future revenue is apparent. When we reflect on this, we see the...

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Digital transformation success, its more than technology

There are many elements to digital transformation success, however one of the most compelling and powerful ones we see is around partnership. Driving a successful project requires a depth of understanding from all teams, partners and groups involved. Over the many...

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How do we keep up with changing customer expectations?

One of the questions we get asked is, why does a majority of our costs get sunk back into engineering? The answer is simple, our customers. At a rate significantly faster than before, customer expectations are changing, and changing fast. The ways of old were not...

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Connecting your data isn’t rocket science with hayylo

We make data integration a breeze when you decide to come on board with hayylo. That’s because we have extensive experience with a diverse range of back end systems, tools and platforms that are commonly created for, and used by, aged, disability and home health care...

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What does empowering care teams look like?

Over the past 6 months, we have seen some topics garner close attention across the Community Care groups we work with, and the Royal Commission has done a lot to highlight some pressing areas of concern. We have been looking at what groups and organisations do to...

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ITAC2018 and an industry on the verge of greatness

After a few days of riding the wave of hayylo winning the ITAC2018 awards, we have begun to reflect on the event and some of the insights gained from the industry leaders, we were lucky enough to have met and spoken to. What we saw was an industry on the verge of...

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Positive outcomes of the royal commission

With the royal commission focusing on the aged care sector set to commence shortly, providers now face an unparalleled opportunity to grow and adapt to a new era of care. Tasked with the objective of looking deep into the industry and its practices, providers are now...

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Going digital across community services

If I had to select one prominent theme that we are approached about at least twice a week, it would be the topic of “Digital Transformation in Community Services”. Firstly, what is this? Quite simply, digital transformation is the effective use of digital tools to...

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8 ways technology is transforming the aged care industry

In the aged care sector, technology is now playing an increasingly prominent role. From back-end operations to direct customer care, automated solutions and a range of aged care technology are being introduced to expedite service delivery. In this regard, which tech...

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Is the aged care industry just a bad dream

Watching the Four Corners investigation into the aged care sector last night was like waking up from a bad dream. We’ve been working tirelessly here at hayylo for 4 years now trying to find ways to solve some of the biggest issues facing the aging population. We’ve...

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Top challenges for home care providers

When it comes to caring for people in their homes, the challenges home care providers face are seemingly endless. From issues with service personnel to the abundance of complex technology and everything in between, home care providers often have their work cut out for...

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Aged care service – the fastest growing in Australia

Constantly touted as one of the fastest growing industries in Australia, the aged care sector is one that faces significant growth opportunities in the foreseeable future. Given the nation’s growing ageing population, a community over 3.7 million in number, this fact...

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Trends in Australian aged care management

When it comes to aged care, Australia leads the world in terms of its practices and tools. In this regard, aged care management solutions play a decisive role. However, what other trends presently permeate the industry? What will the future hold in terms of...

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Innovating with limited funding

We wanted to take a moment to share how some community support organisations are leveraging innovation within the tight fiscal conditions across Aged / Disability Care. It goes without saying from our experience, that groups who have the ability (resource and funding)...

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Going from cyclic to live customer feedback

Opening up your organisation to live and consistent customer feedback can be a scary thought. What do they really think about our services? What about all the extra work we’ll have to do to manage the feedback? When launching a project with a well-known provider...

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How to start a digital journey in aged care

So the time has come to start considering a digital journey for your customers.  We see more and more groups around the country starting this process as it leads to increased satisfaction, decreased costs, and paves the way for new revenue. Preparing to launch your...

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A simple way to create a single customer view

So the time has come to create a single customer view.  If you are like the many groups who have multiple platforms, with different types of data such as client, financial, schedule etc, it can easily seem like a complex road to bring these all together to form...

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Driving revenue through crowd funded services

As the aging population grows and the availability of funding for care services decreases, the need for customer contributions and extra paid services are well known and increasing. Simply look at groups like Better Caring, who like Uber vs Taxi, are reshaping the way...

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Forging great customer relationships through communication

Things happen in the real world. Things we don’t anticipate. Last minute plans, people calling in sick, field staff running late. We understand it’s something we can’t change.  But what groups around the country are doing, is to be ready for these moments, and ensure...

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Our clients are not online, but who is?

In the course of our journey over the last 4 years, we’ve spent countless hours working with hundreds of providers across the country. In addition to working with some of the largest aged care providers in Australia helping them build great customer relationships, our...

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