never miss a beat
With hayylo’s customer experience platform, you can coordinate and manage home care with greater efficiency and ease. Managers and teams will receive an action each time a customer needs to be called about a service change, requests something, or completes an offer. Who works on the action will depend on the customised business rules you’ve created using the automation engine. With hayylo, no request for assistance or customer need goes unnoticed.
- improved scheduling efficiency by 27%
- streamline the back office to free up additional resources
- having a team that knows what to work on and when
- report on your team efficiency and output
- replace emails to track and action requests
More and more customers are opting for self service features when engaging service providers, because it’s quick and convenient. By logging into your branded app, customers can send queries and request services, which you will instantly receive and seamlessly process within the customer experience platform. This ensures that every customer request is received, prioritised and actioned by your managers and teams. Even if a customer isn’t on the app, hayylo will automatically create actions when a service change is requested and send it to the manager or team for processing. Every customer has a unique set of needs that must be managed. It takes coordination and dedication to not only meet, but exceed customer expectations. Learn how hayylo can help you get there.