Churches of Christ Queensland and hayylo are poised to bring an even greater level of community care to the public as they embark on a partnership that will improve communications between teams, customers and their families.

As an organisation that has been providing home services to the community for over 89 years, Churches of Christ Queensland understand the importance of remaining connected to their customers, especially during times of rapid change.

Partnering with hayylo means greater innovation, better value for customers, and enhanced communication, allowing them to continue to deliver high standards of care to the vulnerable people of Queensland whilst reduce costs across their operations, even amidst the most challenging times ahead.

Right now, our world and the way we communicate is changing rapidly. Yet, many businesses are trying to take a ‘business as usual’ approach in an environment that is anything but usual. However, current challenges are also opportunities to embrace digital healthcare technology and utilise it to bring communities together.

Through their multi-year partnership with hayylo, Churches of Christ Queensland are embracing digital communication solutions to continue to connect and engage with their customers, families and support teams. In particular, their partnership will focus on delivering major efficiencies to the Churches of Christ operation through automated service delivery updates, two-way communication channels such as a COFCQLD branded app, voice and video conferencing capabilities.

As the leading aged care communication tool in the sector and having won both the ITAC2018 and the Eldercare awards in 2019, hayylo makes digital transformations easy for providers — a fact not lost on Churches of Christ Queensland.

“hayylo has won multiple national and international aged care specific awards and the hayylo team have a depth of knowledge relating to aged and disability service models. This was an easy decision for us as an organisation and it was evident from our first engagement both Simon and Greg just ‘got it’.” Said Debbie Sporer – GM of Home Care at COFCQLD

Aged care is a fast-moving industry requiring providers to remain constantly connected to many stakeholders, adding an extra layer of complexity to daily operations. The need for an agile communication platform that can deliver personalised customer experiences, based on their individual journeys, is something more providers are seeking to do.

Given the ever-increasing number of remote workers, and the rise of digital healthcare technology and telehealth solutions, as a result of COVID-19, the need to stay relevant and current with digital communications has never been more important.

Aged care providers and their customers are looking for easy-to-use digital technology that allows for greater ease of information sharing and dissemination, increased efficiencies, improved productivity, and more meaningful connections.

When asked about their partnership with hayylo, Debbie Sporer – GM of Home Care at Churches of Christ Queensland said:

“In order for us to keep up with market trends and ensure our services continue to remain connected to the community, we have embraced technology that has the capabilities to deliver a seamless customer experience for the people we support. hayylo’s purpose-driven platform enables us to remain relevant, intentional and exceed expectations in a timely and efficient manner.”

Churches of Christ Queensland know that customer and team management is key to enhancing the lives of the most vulnerable in the community. With hayylo’s expertise in the aged care, disability and home services and the ability to provide client portal functionality, they are confident they can continue to do what they do best — provide care and compassion to Queenslanders at different stages of their life journey.

hayylo are a purpose-driven technology group that works exclusively across the community services sector in Australia. As such, it’s perfectly positioned to partner with innovative organisations like Churches of Christ Queensland to provide unparalleled digital communication solutions that not only enhance lives, but increase community connection and economic sustainability.