Hayylo customer experience platform to integrate with Civica’s Carelink community care management solution, improving communications, customer service and cost efficiency

MELBOURNE, 9 November 2020: Hayylo, Australia’s leading customer experience platform in the community care sector, and Civica, a global leader in software for public and community services, today announced a partnership designed to enhance patient services by improving operations, communications, customer experience, and clinical and financial outcomes.

The integration of these two leading cloud solutions will address key challenges across the sector and offer real, workable solutions for providers that are under increasing pressure to find solutions to the problems they are facing, at a more cost-effective price point.

Civica’s Carelink cloud optimised client management solution, currently used by more than 100 organisations in Australia, combined with Hayylo’s customer service tools to engage and drive better communications, will provide a new level of support for the community care, aged care, child services and NDIS industry. It will drive best practice, compliance, customer service, and efficiencies across the sector.

Greg Satur, CEO of Hayylo said: This partnership will inspire innovation, expand our product team to the world, provide opportunities to learn at a deeper level, to accelerate outcomes, and to actively advocate for solutions – a vital part of what we do. We’re excited to get started working with the Civica team to create real connections and outcomes.

Craig Porte, Managing Director Civica Care said: “This is a game changer for the health and community care sectors. Civica’s Carelink solution is deeply focused on office and client facing staff, and Hayylo’s ability to connect will enable families to be updated about their loved one’s care amongst other things. Combined, it’s a great outcome for our customers.”

Civica currently supports and delivers solutions to over 500 healthcare providers across Australia, Canada, the US, New Zealand and the United Kingdom. The Civica and Hayylo partnership has already led to innovation delivered by linking the two platforms. The partnership has also enables Hayylo to expand the compan’ys offerings into new sectors such as the disability sector, and new markets including the United Kingdom and New Zealand.

For more information, please visit: www.hayylo.com and ww.civica.com.au

Interviews with Hayylo Co-Founder and CEO Greg Satur are available upon request.

About Civica

With a 30-year track record in the health and care sector, Civica delivers software and services solutions to over 500 health and care providers across Asia Pacific, Canada, the USA and the UK. From digital community care solutions to electronic prescribing and patient records, Civica software solutions enhance workforce efficiency and improve the standard of client care.  The Carelink Suite is an end-to-end client management solution that drives efficiencies and supports a client focused workforce to provide better care outcomes. ‘This solution manages all aspects of the client life cycle in one integrated system, ensuring your team are in the right place, at the right time, with the right information’.

Providing efficiency in enquiries, rostering, client and employee management, reporting, electronic time sheeting, forms management, award interpretation and much more, the Carelink Product Suite also provides integration with widely used third party payroll and finance systems.

The Carelink Product Suite includes: