Office, support, clinical, it doesn’t matter. Providers experiencing the greatest outcomes see teams as one: the health team.

The concept of health teams is simple: bringing together frontline and support teams, clients, family, friends and the wider communities to create a client-led Circle of Care. Members of the health team are automatically updated by each other. Similarly, frontline teams can message amongst themselves, ensuring client preferences are respected and knowledge shared. They have total control and independence over the information they need when they need it.

Health teams working in a Circle of Care model operate differently and with better outcomes than the traditional operating model practiced today. The shift from the centralisation of care and dependency on the head office staff to a more direct connection between health teams and clients is proven to decrease costs, manual workload and stress levels for both staff and clients.

With teams empowered to work closely and self-organise around the customers, this concept amplifies the importance of something fundamental in our daily lives – communication.

Operationalising the circle of care: health team applications in real life with the Hayylo platform

Chorus, aged and disability care (WA)

Chorus and Hayylo deployed in early 2021 an app dedicated to the direct connection of clients, participants and support workers. To alleviate the stress of thousands of calls to a central office and make all teams’ lives easier, the app provides full transparency of schedules, details, documentation and quick updates on visits directly between frontline teams, clients and families.

The results have been staggering. In the first three months alone, 2,900 visit changes and 1,700 change notifications didn’t need manual actioning. In addition, support workers specifically displayed very high engagement by sharing over 400 updates and expressing their satisfaction through testimonials such as “You’d have to pry the app out our dead hands”.

The time and effort saved by teams have real life positive impacts. On average, an operation like Chorus can save over 206 working hours per month and $61,224 in operational costs each year in just one site. In Chorus’ case, as in many other providers, that currently runs 20 different sites, the financial and operational impact from a whole of organisation perspective at scale is incredibly significant.

Use the Care Team’s Time Calculator to estimate your teams’ ROI.

With the Hayylo platform, office and scheduling staff spend 50% less time on manual tasks and, as a consequence, response times improve by 45%, according to the client’s feedback. Overall, teams have 60% more time to spend on care. No more admin and manual workload.

A disability support worker reported: “I love the Hayylo app. It’s much better than phone and SMS. It makes me feel more connected to my clients”. A client said: “It gives you confidence that someone will come and you’ll be in good hands”.

Chorus’ health teams are a win-win all together!

Life Care, aged residential and home care (SA)

For Life Care, the wellbeing of their residents and staff is an absolute priority, and this was central in their decision making across the adoption of better communication processes. So, they chose Hayylo to quickly and effectively spin their communication practices between frontline and office teams with residents and their families and make everyone’s lives easier.

Hayylo’s cutting-edge platform and app connected clients, families and health teams to share updates quickly and communicate in an on-demand and frictionless manner, setting aside the stress and manual workload that usually goes on at provider’s offices.

The Hayylo app started as a pilot in one facility. It took only two weeks to roll out the technology and promote it among the residents and their families. In the first five days, 70% of the families were already in the app. 

With such a positive response, the app was rolled out for the remaining four facilities in the following month. In around 60 days, the entirety of the Life Care residential operation was connected and experiencing highly improved communication and engagement. Due to its success, Hayylo has also been rolled out to Life Care’s home care client base.

Currently, Life Care’s app has 5,000 posts and 6,500 engagements, such as likes and comments. Over 1,000 people, among clients and families, are active on the app and can interact with 40 support workers. The latter contributed with over 4,500 posts.

The time and effort saved by teams have real life positive impacts. On average, an operation like Life Care’s may save 268 working hours per month and $79,389 in operational costs each year. In Life Care’s case, as in many other providers, that currently runs many different sites or facilities, the financial and operational impact from a whole of organisation perspective at scale is incredibly significant.

Use the Care Team’s Time Calculator to estimate your teams’ ROI.

With Hayylo, all providers – such as Life Care and Chorus – can give frontline and office teams back their time. Less admin means more time to spend on what really matters.

Let’s make more time! Learn more about health teams with Hayylo.

Originally published on Community Care Review.