Hayylo strengthens investment in sector with new insights. “Over the past few months, we have been working closely with community care providers across Australia to understand what teams need to drive work forward efficiently.”  Says Greg Satur – Hayylo CEO.  “Given the magnitude of effort faced by community care teams currently, we knew that by helping teams understand their environment it would allow them to make meaningful change that provide urgent efficiencies”.

Hayylo’s care service platform has been helping providers service clients and families across Australia for close to 7 years now and has taken out numerous awards for driving innovation.  As teams using Hayylo across Australia start to track and measure work, Hayylo Analytics starts to deep dive into opportunities for enhancement, process change and customer behaviours that open-up new ways of thinking. The latest addition to the platform is Hayylo Analytics.

“Our customers are so busy managing change, supporting clients in the community that it’s hard to stop to analyse what’s going on and where changes can be made. We wanted to make that easier and provide visibility to places that have never really been looked at before”

With Hayylo Analytics, teams can see the impact of their work in the community, while management teams can see where the inefficiencies are to make meaningful changes to their operating environment.  “By showing teams the impact of their daily work, it helps get ahead of complaints, or other issues. A great example is we can now show simply which customers are impacted the most by workforce changes, giving teams the heads-up on potential complaints and issues” Something that talks directly to the new reforms.

As a standard feature for any Hayylo customer the analytics dashboards let you:

  1. Understand handle times and inefficiency
  2. Get insights on your scheduling practices
  3. Track the type and volume of enquiries
  4. Analyse team progress and KPI’s
  5. Know where the roadblocks are
  6. Report on compliance requests
  7. Track and monitor feedback

This just the tip of the iceberg, with customised dashboards and deep integration into provider CMS and finance tools available.

Care service is quickly becoming a core focus for providers as they look to alleviate the impact on service teams due to staffing shortages and the myriad of complexity in the back-office environment. Most teams are still running on email and phone and their main form of communication, with disjointed SMS channels sitting in a stand alone systems or inefficiently in the CMS. These existing methods provide little to no insights into the work, limiting the ability for team to know exactly where to look to adjust their workflows.

Reach out to the team today to see how Hayylo is supporting community services and helping teams do what they do, but better.