The aged care industry has experienced remarkable transformations over the years, with one significant development being the introduction of the Support at Home Program coming in 2024. When thinking about this program and the needs of Commonwealth Home Support Programme (CHSP) and Home Care Package Level 1 and 2 clients, we are seeing its driving service providers to enhance efficiency and offer personalised care solutions. As the program’s reach extends, care management will continue to evolve and adapt to these changing needs.

In this article, we’ll look at the future of care management in the Support at Home Program. We’ll also discuss how technology, like in-home sensors and care service solutions, is changing how care providers work and offer their services.

Efficiency and Personalisation: Key to Successful Care Management

Streamlined Communication

Good communication between office teams, frontline staff, clients, and families is important for managing aged care services efficiently. Innovative care service solutions make communication fast and secure, cutting down on phone calls and keeping everyone updated on visit schedules, appointments, and changes.

Proactive Change Management and Communication

The aged care sector has many changes, like customer visits being rescheduled or modified. Managing these changes takes time and effort, especially with the Support at Home Program (2024 and beyond) where efficiency is essential. Care providers can use technology and proactive communication strategies to keep everyone informed about changes, making the care experience more efficient and smooth.

Personalized Service Offerings

Aged care service providers want to offer more personalized care solutions. To do this, they need tools and insights to understand their clients’ unique needs and preferences. By using data analytics and client feedback, care providers can customize their services to meet each person’s needs, creating a more meaningful and positive care experience. Tools can also be used to track interactions, enquiries, requests, and feedback to easily and efficiently identify risks, issues, or additional ways to help clients.

Customer Engagement

Engaging customers is important for building connections and loyalty, which leads to continued use of a provider’s services. Care providers can learn from other industries and use strategies like personalized communication, timely updates, and offering a variety of services to cater to individual preferences. By focusing on customer engagement, providers can build strong relationships with clients and their families, ensuring long-term loyalty and growth.

In-Home Sensors and Technology Integration

In-home sensors and other technologies will play a big role in changing care management. These solutions help providers get a complete view of their clients, making it easier to identify trends and patterns.

In-home sensors can track clients’ daily activities, health metrics, and environmental conditions, giving valuable information about their well-being and safety. By analyzing this data, care providers can make better decisions about the services they offer and use resources more effectively, leading to more efficient operations and sustainable business practices.


The future of care management is closely linked to the development and use of innovative technologies. The Support at Home Program encourages service providers to improve their processes and offer personalized care. Embracing advanced solutions like in-home sensors and care service platforms, such as, will be essential for the industry’s growth. By investing in easy-to-use technologies and using their full potential, care providers can stay ahead in aged care service delivery, giving their clients the support they need to live well in their homes and communities.


Photo by Andrea Piacquadio