As the aged care sector navigates the ongoing staffing shortages, providers are looking for new ways to foster a better environment for their care teams. Each day a support worker sees multiple clients, not only completing the service but fielding requests, making schedule changes and gathering insights. These all require communication to the back office, usually by phone or email. Some providers are even telling their teams not to take the request but to get the client to call directly. This not only creates a negative customer experience, it takes time and cost providers and the community money.

Through the use of service technology, providers are now enabling easier communication between field teams and the back office. By allowing the support teams to request services, make schedule changes, and share updates quickly while visiting a client, it empowers them to make informed decisions with their clients when delivering services. This brings huge operational efficiencies and fosters a work environment that can help with retention and worker satisfaction.

What are some of the other benefits of worker service tools?

Enhancing Communication and Collaboration: Fostering effective communication and collaboration among care teams, clients, and providers means your people feel heard, and their need are met. Support workers can easily submit requests on behalf of their clients, streamlining admin processes and saving time.

Empowering Support Workers: With service apps, support workers have a more active role in their clients’ care. They can promptly identify and address emerging needs or adjustments, ensuring personalized and efficient care delivery. This empowers support workers and promotes job satisfaction.

Real-Time Updates and Transparency: Collaboration groups provide real-time updates to all stakeholders involved at a click of a button. Notifications are sent instantly to relevant parties, facilitating coordination and preventing miscommunication. This transparency ensures that everyone is informed and that clients’ needs are met promptly.

Optimising Workflows and Efficiency: By digitising the request and communication process, you can optimises workflows and enhances efficiency across your field teams. This reduces administrative burden and allows support workers to focus on delivering high-quality care. Additionally, it minimizes errors or missed requests by centralising and organising information.

Addressing Staffing Shortages: New and purpose built care technology plays a crucial role in mitigating staffing shortages. Empowering support workers through efficient request and communication features enables them to provide better care while minimizing administrative burdens. This technology improves job satisfaction, reduces burnout, and helps attract and retain skilled support workers.

Amidst staffing shortages and growing demand for aged care services in Australia, mobile time and attendance / progress note apps don’t fill the gap of service. By empowering care teams to request services, make schedule changes, and update the network with ease, providers create a better work environment to tackle staffing challenges. Service tools enable support workers to make informed decisions, saves time for providers, and ultimately leads to enhanced care delivery and improved outcomes across the sector.

Watch the Hayylo support worker experience demonstration here