Introducing Auto Routing: Transforming Customer Enquiries with Hayylo Actions

Exciting news! We’re introducing a new feature to the Hayylo platform: Auto Routing. This innovative addition to our ticketing system, Actions, is set to enhance how care providers handle customer enquiries.

Efficiency at Its Best

Customer communication is crucial in the care industry. However, manually directing enquiries to the right teams can be time-consuming and prone to errors. That’s where Auto Routing comes in. This innovative feature lets care providers automate the enquiry process, defining rules that determine where incoming enquiries go. Whether it’s a visit change to the scheduling team or a new service request to the case manager team, Auto Routing ensures enquiries reach the right people directly. 

Why You Should Care

Boosted Efficiency: Say goodbye to manual sorting. Enquiries are directed automatically, saving time, and minimising errors. Faster responses mean happier customers.

Smart Resource Allocation: Enquiries land in the hands of the right experts, enhancing the quality of interactions and customer satisfaction.

Tailored to You: Customise Auto Routing to match your unique workflows. Your priorities and procedures remain intact.

Scalable and Consistent: As your workload grows, Auto Routing remains dependable, ensuring consistent and standardised routing.

Customer Delight: Swift and accurate responses elevate the customer experience, fostering trust and loyalty.

Auto Routing is your ticket to transforming enquiry management. Elevate your care provision, empower your teams, and optimise your workflow. Join us in shaping the future of customer communication. To learn more about setting up Auto Routing, contact your account manager or one of our sales team.