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hayylo news

Our clients are not online, but who is?

In the course of our journey over the last 4 years, we’ve spent countless hours working with hundreds of providers across the country. In addition to working with some of the largest aged care providers in Australia helping them build great customer relationships, our...

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What are customers paying for?

I found myself in a familiar yet somewhat less frequent situation last week.  Whilst initially I viewed this experience as seemingly unrelated to the work we do at hayylo , it quickly revealed a lot about what clients and in general consumers are willing, keen or...

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The ingredients for a client engagement channel

I think it’s fair to say that the world around us changes at a rapid pace.  Across Ageing and Disability, the last few years have seen tremendous change that is starting to challenge even the most prepared groups.  Couple this with advancing technology, increased...

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How is my loved one doing?

It’s a great question and one thats asked by families all over the country with a loved one in care. In todays world of busy lives, endless work hours and time poor people, how do we know our loved one’s are being cared for in the best way. Maybe they live at home far...

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Take the next step!

In this months community news we wanted share some interesting things happening on hayylo. Day after day we are blown away by the ideas created by hayylo users and believe that everyone can benefit from a more open and connected care experience.  If your a care...

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Dealing with budget cuts, how to make the most of them

It seems, with no uncertainty, that government policies will continue to change the way residential and community based support providers access funding.  Just when we get through a recent wave of changes, we are hit again, with the next hurdle to jump.  One thing is...

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When do we need to stop investing in change?

“Our clients are happy”, “The new upgrades to our facilities are fantastic”, “We have just installed wifi across our client homes”.  These are some of the comments we hear across the groups we work with on a daily basis.  Its great to see many groups upgrading their...

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Organised chaos…is that a thing?

We spend a lot of our time visiting providers around the country, listening to their issues and getting an in-depth look at their operations and visions for the future.  We get to look at their challenges and come up with new and innovative ways to help do things...

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Safety and transparency, why bother?

Opening live and ongoing communication between the clients, families and the community, is an approach that is quickly becoming the norm for many providers looking to create an inclusive and personalised support environment.  It goes without saying, that transparency...

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The “uber” of support services

With the introduction of the NDIS, and with increased opportunity for clients to exercise choice, the advent of on-demand, “uber-style” models were inevitable.   With decreased entry costs for new enterprises, increased technological abilities and the right market...

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The challenges of delivering services under the NDIS

Mary is one of the millions challenged with a disability. Her ability to maintain independence, engage in the community and continue to have the quality of life she likes is not something that comes easily.  Mary is one of the many funded under the NDIS and now has...

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CDC changes push clients to search for new options

With the forthcoming changes to CDC, clients are looking to their providers for increased transparency, communication and co-ordination. In the complex world of service delivery, helping ensure clients needs are met, requires increased communication and seamless...

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The impact of having a remote workforce

So, what happens when our workforces no longer need to come into the office?  What issues does this present and how are groups solving these? As technology drives health providers to look at new ways of working, mobile devices rich with information and functionality...

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