After a personal experience involving the complexities of interacting with home care and their loved ones, Hayylo’s founders were frustrated with ineffective communication between aged care providers and home care organisations and their grandparents.
Like the many Australians with family in the home care system, Greg and Simon found a need to build a world where customers could seamlessly connect and communicate with their providers, their friends and their families.
A world where our loved ones could receive better, more independent care from their providers through an inclusive and purposely designed ecosystem.
We now call this world, Hayylo.
Elderly App Users
Service Notifications Sent
Customer cancellations, staff changes, family requests: are daily occurrences in a home care organisation. The manual processes of actioning each of these puts unnecessary stress on internal teams, result in less-than-ideal experiences for customers.
Managing roster changes and service requests, to collecting all your customer’s unique data in one central location. Hayylo ensures nothing is ever missed, and gives all care team members direct access to the information they need, when they need it.
Since launching the platform, Hayylo has won the ITAC (Innovative Technology Across Care) Joint Overall Winner in 2018 as well as the 2018 Best Solution that provides ongoing consumer independence through ITAC.
We’ve also been awarded CareFactor’s 2019 Innovation in Aged Care award, and been recognised as finalists for multiple international industry awards.
And, we’re showing no signs of slowing down.
Hayylo currently services over 30,000 elderly customers, and has communicated with over 50,000 service recipients in 2019. In the last 12 months, Hayylo has helped teams in sending over 1.2 million service notifications, ensuring customers receive the care they need when they need it and reducing operational costs of organisations in the process.
We’ve brought in the best technology from other sectors to create better communication capabilities for providers, their support teams, their customers and their families to drive a better customer experience while reducing operational costs.