Award-Winning Customer Experience Platform
Hayylo is the only platform for care providers that seamlessly bolts on to any client management tool and automatically keeps your communities up to date, the way they want.
Up and going fast
Ready to go live in 8 weeks or less with minimal effort and training from your team.
Integrations
Connect all your existing software and tools – current or new ones – so there is no double handling.
Pricing
Monthly and based on the number of clients you actively support. No extra charges for families.
Compliance
Keep a full history of any and all client communications to help with audits and reports.
Your Client & Family App In Just Days
Alleviate the stress of thousands of calls every day with an intuitive app that gives clients and families easy access to their schedule and all services information. Our agile implementation gets it up and running quickly and doesn’t disturb your teams’ busy day.
Hayylo is the platform that pays for itself
100%
success rate of integration with any scheduling or client management tool.
23%
reduction in incoming calls and 27% optimisation in the remaining ones.
45%
improvement in support response time and 50% less staff time on manual tasks.
70%
reduction in short notice cancellations, driving greater workforce stability.
60%
of clients say they feel more connected and closer to their care providers after Hayylo.
Trusted by leading aged, community and disability care providers and their 50,000+ clients
“By better connecting clients and families, Hayylo allows people to remain independent and safe at home”
“You would have to pry the Hayylo support worker's app from our hands”
“Hayylo has certainly given us some peace of mind in regards to managing mum with changes”
“Seeing my parents on the Hayylo app reassures me they’re being well looked after”
"Hayylo enabled full visibility of services, reducing client’s anxiety of not knowing who's coming and when"
"With Hayylo, our engagement with clients is focused on making a difference and not backhouse mechanics"
60% of enquiries are to answer simple questions
Who’s coming? When? Can I change something?
Teams are busy fielding these calls from clients and their families. It’s stressful work. With Hayylo, it doesn’t have to be this way. Hayylo is a purpose-built communication platform that ensures your clients, families and teams are updated at the right times via SMS, phone calls, email and your client and family app experience.
Reduce the noise so your team can focus on what they do best
The demands on care services providers are intense. And the manual processes of actioning each of these put unnecessary stress on them and result in less-than-ideal outcomes for clients. Managing roster changes and service requests, collecting customer feedback and communicating with them needs be in one central location. This is Hayylo.
Making waves across the care sector
Since launching the platform, Hayylo has won the ITAC (Innovative Technology Across Care) Joint Overall Winner in 2018 as well as the 2018 Best Solution that provides ongoing consumer independence through ITAC. We’ve also been awarded CareFactor’s 2019 Innovation in Aged Care award, and been recognised as finalists for multiple international industry awards.
And, we’re showing no signs of slowing down.
Featured Case Study — integratedliving Australia
“Hayylo is the conduit between data, back-end and communications with customers”
- See Hayylo in Action
- Learn more about Hayylo