Hayylo is proud to announce a new partnership with Multicultural Care, an organisation dedicated to delivering culturally tailored care services across Sydney. 

As a long-term AlayaCare CMS user, Multicultural Care has now connected Hayylo to transform the way they connect with clients and families. This step reflects their commitment to personalised, client-centered care in line with the Support at Home reforms that started November 1, and to deliver a best-in-class experience for their clients and teams 

About the Partnership 

 The top complaint in home care is clear: poor communication. By implementing Hayylo, Multicultural Care will streamline communications, empower client self-service, and strengthen trust across every interaction. As Multicultural Care CEO Dr Rosy Walia puts it “Hayylo will help us empower our clients to stay informed and engaged in their care, giving them greater confidence and control.” 

What This Means for Teams 

  • Reduced Admin Effort– Hayylo’s market leading unique engine, automates updates, reminders, and schedule changes, reducing repetitive admin work, allowing teams to focus on meaningful client interactions. 
  • Improved Collaboration – Shared visibility across care teams ensures everyone stays connected, nothing is missed resulting in more efficient communication and less complaints 
  • Measurable Results – With Hayylo powered providers reporting up to 70% reduction in communication efforts, 25% increase in team efficiency and significant reductions in missed visits due to communication gaps filled, Multicultural Care are set to see vital improvements for their teams  

Aligning with Industry Reform 

With a November 1st imperative, Multicultural Care is investing now in a solution designed to enhance the client experience—today and into the future. This proactive approach supports the government’s Support at Home reforms, ensuring that people remain empowered to live well and independently at home for longer. 

A Word from Multicultural Care 

“With the upcoming Support at Home changes, the differences between providers will become smaller — clients will have more choice, and competition will intensify. Building trust from the very beginning will be what sets providers apart. The Multicultural Care Client Portal, powered by Hayylo, helps us strengthen that trust and connection with our clients and their families.” 

— Dr. Rosy Walia, CEO, Multicultural Care 

Client-Centered Care means choice 

At Hayylo, Client Centered care is at the heart of everything we do. Our multi-channel communication platform ensures that every interaction is captured, improves efficiency by reducing the effort of your admin, and allows clients and families to choose the method of communication that works best for them. This means that no matter the channel, the information is passed between teams, clients and families, everyone is connected, and communication is more efficient as a result. 

We are proud to support Multicultural Care as they set a new benchmark for client-centered care that optimises service delivery, significantly reduces the administrative burden of today and promotes choice for clients and families to take charge of their home care experience.