Automated service change communications cut effort by 50%

If you sit inside a scheduling or admin team, you already know the truth:
the real workload isn’t scheduling — it’s re-scheduling. With Support At Home, clients have shared how important it is to cut effort by 50% or more in some areas.

  • Across the sector, teams report that 30% or more of services change every single day.
  • A support worker calls in sick.
  • A client needs to shift an appointment.
  • A coordinator updates a roster.

Each of those changes triggers a chain reaction:
Who tells the client? Did anyone confirm? How many calls do we owe?
Multiply that by hundreds of clients and you get the daily pressure everyone complains about (quietly).

What One Provider Learned

One of our clients put numbers to it. When they analysed their scheduling load, they found:

  • Most of the team’s time was going into communication, not scheduling.

  • The volume of visit changes was swallowing hours of admin effort.

  • Clients were frustrated because updates weren’t consistent.

When they switched on the Hayylo Notify module, things shifted fast.

What Notify Did

Notify plugs into any CMS and automatically handles change communication in the background. For them, it:

  • Read every visit update instantly and decided when a client needed to know.

  • Sent one clean notification, even if the scheduler made multiple edits.

  • Used SMS as the default channel, getting the message through quickly reaching 80%+ of clients.

  • Avoided bad timing, never sending updates too early or too late.

  • Did all of this without staff touching a thing.

Their Outcome

Within weeks, they measured:

  • 30–50% less scheduling/admin FTE required

  • 80%+ of effort fully automated

  • A calmer team with more capacity

  • A better client experience with consistent communication

One of their managers put it simply:

“We didn’t realise how much time we were losing to visit changes until they stopped taking our time.”

Why It Works

Because Notify tackles the hidden complexity:
multiple edits, multiple channels, timing rules, sending the right update once.
It handles the chaos that team members shouldn’t have to.

And because it’s compatible with all leading CMS platforms including Alayacare, Sandwai, Epicor, CIVICA Carelink, teams don’t need to rip anything out — they just turn it on.  If you want to Automate service change communications and cut effort by 50%, reach out to us to find out more