As the Support at Home reform edges closer, the message for providers is clear: documenting care isn’t optional — it’s essential. Every conversation, every update, every detail needs to be captured and accessible across the team.

The challenge is that better notes often take more time. That’s where technology can help. With a digital platform like Hayylo, providers can:

  • Save time for frontline teams — reducing note-taking and admin effort by up to 30%, with conversations and updates captured once and shared automatically across the right systems.

  • Give confidence to auditors and teams — with every interaction date-stamped, logged, and auditable, providers can cut down audit preparation time by 40% or more. Moreso, knowing everything is tracked means less risk and better outcomes.

  • Improve outcomes for clients and families — by ensuring every note, update, and message is visible in one place, providers reduce missed information and repeated calls by over 25%.

We’ve already seen the impact. In a recent audit, results came back highlighting that teams using Hayylo had detailed notes across each client interaction — clear evidence they were doing the right thing.

Beyond compliance, detailed and reliable care notes provide visibility and reassurance at every level of the organisation. Leaders can see that teams are supported, that risks are managed, and that clients are receiving care backed by clear evidence.

The reform is raising expectations, but it’s also creating an opportunity: to embed better practices without adding to the daily load.

How could Hayylo make better care notes possible for your organisation?  Reach out to us at for a chat www.hayylo.com/contact