From November 1st, all Associate Providers delivering services under the Support at Home reform will face a significant shift: every completed service must now be backed by proof of delivery. This reform ensures transparency, accountability, and better outcomes for clients. But for providers and their partners, it also introduces new layers of complexity—tracking, verifying, and recording visits that often involve external workers who aren’t part of the organisation’s core systems.

For many, this compliance requirement is raising urgent questions: How do we prove that services were delivered? How do we do this without creating barriers for external workers? And how do we remain compliant?

The Compliance Challenge

Under Section 10.5 of the new guidelines, providers must capture clear, auditable evidence of service delivery. At minimum, this includes:

  • The client identifier

  • The date and time of service

  • The type of service delivered

  • The worker details (optional, but encouraged)

  • Supporting evidence format such as QR check-in, photo, or written entry

For Associate Providers—often smaller organisations or individuals engaged for specialised tasks—this has traditionally been hard to manage. Different scheduling systems, vague timeframes (“sometime this week”), and the absence of integrated technology have left providers exposed to compliance risks.

Hayylo’s Answer: Associate Provider Connect

To solve this industry-wide problem, Hayylo has developed Associate Provider Connect—a simple, secure, and compliant way to capture proof of service delivery without burdening external workers with new logins or complex tools.

Here’s how it works:

  • Unique QR Codes: Each client is assigned a secure, tokenised QR code that can be scanned at the time of service.

  • Simple Mobile Form: Scanning the code opens a lightweight web form where the worker enters the required details—date, time, service type, and optional evidence like a photo.

  • Automated Matching: The captured data is intelligently matched with the scheduled service using flexible rules that account for both precise and non-precise providers.

  • Seamless Integration: Proof of service is logged directly in Hayylo and, where required, pushed to the external Care Management System (CMS) for full compliance visibility.

The result? Providers can now confidently demonstrate compliance, while external workers experience a frictionless, no-login process.

Why It Matters

By removing barriers and ensuring accuracy, Associate Provider Connect delivers on Hayylo’s cores:

  • Connect Everyone – External workers, providers, and clients are linked through a simple, universal QR process.

  • Miss Nothing – Every visit is captured, logged, and available for review, ensuring no service goes unrecorded.

  • Communicate Efficiently – Automated data flows reduce the need for manual follow-ups, freeing providers to focus on care, not admin.

This approach not only keeps providers compliant but also strengthens trust with clients and regulators. Most importantly, it ensures that the people who rely on care services continue to receive the right support, at the right time, with complete confidence in its delivery.

Looking Ahead

Compliance should never come at the expense of quality care. With Associate Provider Connect, Hayylo is helping the sector adapt to the new compliance era—simply, securely, and sustainably.