From November 1st, all Associate Providers delivering services under the Support at Home reform will face a significant shift: every completed service must now be backed by proof of delivery. This reform ensures transparency, accountability, and better outcomes for clients. But for providers and their partners, it also introduces new layers of complexity—tracking, verifying, and recording visits that often involve external workers who aren’t part of the organisation’s core systems.

For many, this compliance requirement is raising urgent questions: How do we prove that services were delivered? How do we do this without creating barriers for external workers? And how do we remain compliant?

From November 1st, 2025, all providers delivering Support at Home services will need to maintain clear proof of delivery from their Associated Providers. This reform marks a new era of accountability — and with it, the need for a solution that’s as compliant as it is effortless. Enter Hayylo’s Associated Provider Connect: a purpose-built, frictionless way to capture, record, and verify service delivery, all in one place.

The Problem To Solve

Across the sector, care workers are already using numerous apps and tools in their day-to-day activities. Asking them to adopt yet another system can create unnecessary friction and slow down change. Hayylo recognises this, and set out to design a solution that works with the way providers already operate — simple, mobile-friendly, and ready to use instantly.

Associated Provider Connect was developed to simplify compliance with the Support at Home reforms, ensuring every visit is verified, every record is consistent, and every provider remains audit-ready — without adding needless complexity.

How It Works

At its heart, Associated Provider Connect is powered by a QR check-in system that’s designed to be as simple as tapping a phone. Each end client of a provider is assigned a unique, secure QR code — generated and managed within Hayylo — which can be printed, shared, or displayed in the home.

When an associate provider arrives for a service, they simply scan the QR code, confirm the visit details through a lightweight mobile form, and submit proof of delivery in seconds. No apps. No logins. No friction.

Captured details — including date, time, service type, and optional photo evidence — are automatically logged in Hayylo where it can be exported for reporting. This seamless process ensures that compliance data is instantly recorded where it belongs, keeping providers aligned and covered.

Seamless Setup and Rollout

Setting up Associated Provider Connect couldn’t be easier. Because Hayylo already connects with your CMS, configuration and launch can happen within weeks, not months.
Our streamlined onboarding process includes setup, training and a communication plan to drive rapid adoption across your associate network. From there, we support your go-live to ensure full compliance and confident use from day one.

Why Providers Love It

  • Frictionless experience — associates don’t need to be Hayylo users to confirm visits

  • Secure and compliant — QR codes contain no personal data and meet Support at Home evidence requirements

  • Future-ready — scalable for future enhancements like reporting dashboards and client confirmation loops

  • Fully integrated — data can automatically sync to your existing systems, eliminating manual handling

Associated Provider Connect represents Hayylo’s commitment to innovation that simplifies compliance — not complicate it. It’s proof that staying compliant doesn’t have to be hard.

Ready to Stay Ahead of Compliance?

Hayylo’s Associated Provider Connect is transforming how providers capture and manage proof of service delivery — keeping compliance simple, seamless, and secure.

👉 Get in touch today to learn how you can launch Associated Provider Connect and keep your network compliant, connected, and ready for the future.