Last week, I had the privilege of joining hundreds of passionate people at the Ageing Australia Conference — a gathering of those shaping the future of care in Australia.
There was energy, urgency, and a real sense of shared purpose. With Support at Home coming into effect on November 1, providers are moving quickly to get ready — not just for compliance, but for a more connected way of delivering care.
Here’s what stood out to me.
1. Compliance is front and centre — especially for Associated Providers
Associated Providers are stepping into new territory. They’ll soon have more responsibilities, more reporting, and higher expectations for transparency.
To help, we launched our Associated Provider Proof of Delivery solution — designed to make it simple for teams to capture, confirm, and communicate service delivery.
It’s frictionless, and gives providers the visibility they need to stay compliant while keeping care moving.
2. Efficiency is no longer optional
A big theme at the conference was the pressure to do more with less. With care management caps tightening and funding models shifting, teams are being stretched thin.
What struck me is that communication is still one of the biggest hidden costs in care — handled through endless phone calls, inboxes, and manual notes. Portals alone aren’t enough.
That’s why Hayylo exists — to centralise communication so that everyone sees the same picture, nothing gets missed, and teams can focus their time where it matters most.
3. Every conversation tells part of the story
Care notes came up time and time again. Providers are looking for better ways to track everything — not just visits, but the conversations that drive outcomes.
Every SMS, call, or update tells part of the client’s story. The opportunity is to connect it all, creating a complete record across phone, app, and email.
At Hayylo, we see that care is powered by communication, and capturing it well is how we’ll deliver better outcomes and stronger partnerships.
4. Partnerships and people matter most
Beyond the sessions and solutions, what I valued most were the conversations — and the dinner we hosted with some incredible leaders from across the sector.
This is a challenging time for everyone in aged and community care. But what gives me optimism is the spirit of collaboration and the shared values that continue to drive this industry forward.
It’s clear that no one can do this alone. The future will be shaped by partnerships — supported by good technology, good communication, and good people.
Final Thought
The countdown to November 1 is on. The next few months will test how well we can adapt, align, and connect.
But what I saw at the conference reinforced my belief that we’re heading in the right direction — together.
Cheers,
Greg Satur
